Frequently asked questions

Students

I contacted one of the providers about a listing and they told me the vacancy was gone. Why does it still say it's available on the website?
How do I reset my password?
I have been asked to send money but I have not seen the property yet, what should I do?

I contacted one of the providers about a listing and they told me the vacancy was gone. Why does it still say it's available on the website?

Sometimes Providers do not remove their listing or advise us when a property has been rented. If you email us the details we can follow up with the Provider and take the listing down if it is no longer available.

How do I reset my password?

If you have forgotten or lost your password, on the Home page, click on the "Forget Your Password?" link and follow the prompts. It is quick and easy.

I have been asked to send money but I have not seen the property yet, what should I do?

When looking for a rental property you should always exercise due diligence. You should never hand over or send/transfer money to anyone until you (or someone you can trust) have viewed the property, when you are signing a Tenancy Agreement (Lease) and when you are receiving keys for that property. If you feel that you are dealing with someone who is not legitimate you should contact us immediately.